Kaplans Fine Jewelry Store Customer Reviews

Customer Reviews

Hear what our customers have to say!

The finished product and my wife's appreciation of it made it all worthwhile

Joe K.

i took in a variety of jewelry and everyone was very accommodating. This was before we were quarantined because of COV-19. Once the jewelry had been completed they delivered everything to my home. I greatly appreciated this.

Helen M.

Kaplan's fixed my watch no problem, for free (because they said it was so easy), and then dropped it off at my house to top it off!

Sam M.

Kaplan’s has always provided exceptional customer service! The staff are very knowledgeable and willing to work within any budget.

Diane K.

We now count Kaplan's as our primary jeweler, thanks to their fair pricing and most of all to Ivan's masterful custom designs that I have commissioned. My favorite piece is a custom sapphire ring—I purchased the gorgeous stone at an annual auction they hold in the fall, then asked Ivan to design the ring around this stone. My wife adores it, and this is just one example of the work they have done for us. We go there for everything from watch sizing to gorgeous eye-dazzlers. Highly Recommended!

Author J.

I walked in randomly in search of an engagement ring for my better half and the service and kindness was an immediate tip off that this is the place that will get my business. Lisa and Ivan are the ultimate tag team in the jewelry space.

Lisa was amazing with helping me (I needed a lot of that) find the perfect ring for my fiance. Her patience and expertise were refreshing. I never felt like I was being "sold."

Then there's Ivan who closes the experience with amazing craftsmanship. My fully custom engagement ring far exceeded my expectations and they did it within my time frame which was pretty aggressive.

Consider me a lifetime loyal customer. I live 2 hours away but the drive will be worth it to get the service the provide.

Tyler Y.

Absolutely love Kaplan’s! Had some jewelry appraised there then purchased some diamond stud earrings right around Mother’s Day during their shutdown due to the current crisis. Lisa Kaplan took time to call me to thank me and the earrings arrived so quickly and are absolutely stunning! To top it all off, they included a few little extras such as a lighted box, which shows off these beauties so nicely, which they gift wrapped, and a little box of chocolates. They make you feel like a member of the family! Can’t wait until they reopen! I live in NY, but Kaplan’s is my only jeweler!

Janet E.

I can't say enough good things about this place. I know next to nothing about jewelry and was anxious about getting an engagement ring.

I was referred by family and I am glad I was. Let me just say this place has charm, and exceptional customer service. Its in Downtown West Chester and has been a staple there for long time and I now see why.

They advised and helped me put together the perfect ring. It turned out to stunning! They gave me the attention that customers deserve and I left there feeling like I absolutely made the right choice.

Daniel S.